Privacy policy

The Bali Homes (“we”, “us”) is a licensed real estate agency in Bali, Indonesia. We operate https://www.thebalihomes.com.

For privacy questions or requests, email agency@thebalihomes.com. Postal address: Jl. Raya Seseh no.2, Munggu, Mengwi, Badung, Bali 80351, Indonesia.

We collect only what we need to run the site and help buyers.

• Contact details you send us: name, email, WhatsApp / phone number, country, and your message.
• Buyer preferences you share: budget range, timeline, purpose (invest, live, or both), property of interest, and viewing date if provided.
• Chat with our on-site property advisor: messages you type and related session data used to answer you.
• Technical data: IP address, browser/device type, pages viewed, and approximate location from your network (used by hosting and analytics tools when enabled).
• Cookie and preference data: your cookie consent choice, theme, currency, and saved listings stored in your browser.

We process personal data for these reasons:

• Reply to enquiries and provide agency services you ask for (contract / steps toward a contract).
• Schedule calls or viewings and send materials you requested (contract / legitimate interest).
• Improve the website and understand how it is used (consent for analytics cookies; otherwise legitimate interest in a working site).
• Measure marketing campaigns (consent for marketing cookies).
• Meet legal or regulatory duties where they apply.

Necessary: remembers your cookie choice and keeps basic site preferences working. Always on.

Analytics (only with your consent): helps us see how the site is used so we can improve it.

Marketing (only with your consent): helps us measure ads and campaigns.

You can accept all, choose categories in the cookie banner, or reopen Cookie preferences from the footer at any time. Turning a category off stops new loading of those tools; you may need a refresh for scripts already loaded.

We do not sell your personal data. We share it with trusted service providers only when needed to run the business, for example:

• Hosting and website delivery.
• Analytics providers (if you allow analytics cookies).
• Advertising and email marketing tools (if you allow marketing cookies).
• Form and enquiry handling tools.
• Map providers, when you use map features.
• AI tools that power our on-site property advisor chat.
• Professional advisers or authorities when required by law or to protect our rights.

We are based in Indonesia and work with international clients and cloud tools. Your data may be processed in other countries. Where our providers offer transfer safeguards, we rely on them. Email us if you want more detail.

Enquiry and client records: kept while we are in contact with you and for a reasonable period after (typically up to 3 years, longer if a deal, dispute, or legal duty requires it).

Analytics and marketing data: kept according to our tools’ settings and your consent. You can withdraw cookie consent anytime.

Browser storage (theme, currency, saved listings, consent): stays until you clear it or change the setting.

Depending on where you live, you may ask us to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete data (where we are not required to keep it).
• Restrict or object to certain processing.
• Receive a copy of data you provided (portability), where that right applies.
• Withdraw consent (for cookies or other consent-based use) without affecting earlier lawful use.

To exercise these rights, email agency@thebalihomes.com. We may need to verify who you are before we respond.

This site is for adults interested in property. We do not knowingly collect data from children under 16. If you believe a child has contacted us, email us and we will delete the data where appropriate.

We use reasonable technical and organisational measures to protect data. No online system is fully secure. Please use a strong unique password on your email and be careful with links.

We may update this policy from time to time. The latest version is always on this page, with the “Last updated” date at the top.

Email: agency@thebalihomes.com. Address: Jl. Raya Seseh no.2, Munggu, Mengwi, Badung, Bali 80351, Indonesia.

If you are in the EEA/UK and are unhappy with how we handle a request, you may also complain to your local data protection authority.